Frequently Asked Questions (FAQs)

Outline

Getting Started
Service & Features

• Team Profiles
• Calendar
• Communications
• Web Meetings
• Document Library
• Team Action Items
• Messaging
• Customized Content
• Related Communities
• Community Alerts
• Community Navigation

1. How quickly can I set up an account for PeerPort?
   
   It should take less than five minutes to set-up a Community. This includes choosing a service plan level (number of members in your community), entering your credit card information, configuring the community and inviting the initial members.
   
2. 
   
3. If I establish a Community account, does it automatically include Audio and Web Conferencing services?
   
   Yes, unlimited Audio and Web conferencing services are integrated into the Community Services. See FAQs on these services below.
   
4. 
   
5. Do you require a contract?
   
   Our standard offers do not require a term commitment from you and there are no setup fees. Our standard pricing is based on a monthly fee. You do have to agree to the Terms of Service and Privacy policy before establishing a community or joining a community as a member.
   
6. 
   
7. What types of payments do you accept? Will you take a purchase order? Can you invoice us?
   
   We accept Visa, MasterCard, and American Express. At this time we only accept payments online so we will not be able to accept a purchase order or invoice you.
   
8. 
   
9. Do you offer training for your services?
   
   PeerPort.us is designed for ease of use. The intuitive interface enables users to quickly harness PeerPort.us many capabilities. These FAQs and the Quickstart Guides and User annual included in the Help link at the bottom of each community page should provide the necessary answers to your questions. If your question is still unanswered, you can send email to support@peerport.us.
   
10. 
    
11. The signup process was interrupted. How do I complete setting up my Community.
    
    If you have not yet completed the Payment Information step, you can start the signup process at the beginning. If you have successfully completed the Payment Information step, then login (login.peerport.net) and you will be brought to the first incomplete step.
    
12. 
    
13. What are the system requirements for running PeerPort?
    
    PeerPort members need only a Net-connected computer with a current browser. Browsers supported are Internet Explorer 6.0 and 7.0, Firefox 1.0, 2.0 and 3.0, and Mac Safari 2.0 and 3.0. If you intend to conduct application/desktop sharing, our system requires that all members, including the Web Meeting host, have Internet Explorer 5.5 or higher, Netscape 7.0 or higher, or Mozilla 1.0 or higher, the current version of Java Virtual Machine (JVM, included with all of modern browsers) installed and browser settings that do not block or disable the JVM. Additionally, the Web Meeting Host will require a one-time ActiveX plug-in that can be downloaded in advance or on-the-fly during your session.
    

1. What is a Community?
   
   A Community is a group of people who share a common interest and would like to collaborate more around that common interest. In a business setting, virtual teams collaborate around a common interest. PeerPort was created to address the growing need of businesses, who are increasingly operating in a more distributed manner (i.e.; virtual), to harness integrated collaboration and community tools to gain competitive advantage.
2. 
   
3. Who manages a Community?
   
   Each Community is created and managed by a community lead or administrator. It is this person's responsibility to establish the community, invite members and maintain it.
4. 
   
5. What is the PeerPort Network?
   
   The PeerPort Network consists of all the individual PeerPort communities established from the PeerPort.us website, or any other authorized Value Added Reseller or distributor PeerPort may partner with.
6. 
   
7. How does one PeerPort Network Community relate to another?
   
   Each Community in the PeerPort Network is private and autonomous. No information is shared outside the individual Community. Only individuals who have been invited to join the community can become members.
8. 
   
9. Can I link to another PeerPort Network Community?
   
   Each Community Administrator has access to a list of other Communities within the PeerPort Network which may be related to it. The relationship is based on keywords associated with each community (e.g., Company name, vertical industry, etc.). These keywords were established by each community administrator when the community was first created. It is up to the community administrator of both Communities to agree to be 'Linked'. If they agree, then they become "Related Communities" to each other. See FAQs, section "Related Communities" for more information.
10. 
    
11. Can I use a custom URL for my Community?
    
    Custom sub-domains are supported. Your community domain will be name.peerport.net. You can choose any name not already in use. The community administrator will establish this when the community is first established.
12. 
    
13. What Community Services are included in PeerPort?
    
    Team Profiles
    Each PeerPort member can create a personal profile which serves as the basis of their virtual business card. If they are logged into the community, you'll see them and will be able to interact directly with them.
    
    Calendar
    An integrated calendar for team activities and events is included. Any PeerPort member can post an event and invite other members within his community to participate. All invitees to an event are notified via email, which includes an iCal attachment.
    
    Communications
    Reach out directly to other team members via email, chat, Skype or your phone. Select multiple members to launch a on the fly conference call, or schedule a call for all or a subset of the members in your community.
    
    Web Meetings
    An integrated web conferencing service allows a PeerPort community to hold live web meetings at anytime. Only community Administrators can schedule Web Meetings.
    
    Document Library
    Post and comment on shared files, pictures or video links. They will be accessible from wherever you or your peers are working.
    
    Team Action Items
    Action items can be prioritized and assigned to any member or multiple members. Members will be notified via email when they've been tasked with an action item. All members will be able to see and comment on all action items.
    
    Messaging
    Post a community message, or send a private message to another member. Members can comment on all community messages, allowing a team dialog to be held on a specific topic.
    
    Customized Content
    Include RSS feeds from related websites or content sources within your community.
    
    Related Communities
    Link your community to other communities which may share a common interest, correspond to different organizations within your company, or even represent your supply chain.
    
    Community Alerts
    Receive emails when events, posts or comments are made relating to you or your community postings.
    
    Community Navigation
    The community home page has been designed to allow an Administrator or Member to see a summary view of the current activities of the community. Consider the home page as a dashboard of community activities. If more specific information is needed one can go to a dedicated page for each service. Either the links at the top of the page, or the 'view all>>' links within each box on the home page will take you to the dedicated page.

1. How do I create a Profile?
   
   It's simple. If you have been invited to join a Community, you would have received an email with a button and link included in it. You simply click on the button or link and fill in the requested information. It should take no longer than 5 minutes. Be sure to have a picture or avatar available otherwise a gray silhouette will be use.
2. 
   
3. Can I update my Profile at any time?
   
   Yes, you can go to your Profile at anytime and update your information. A link to your profile is always included in the upper right of any community page.
4. 
   
5. If I don't include a photo, what photo is used as a default?
   
   A silhouette will be used as your Photo.
6. 
   
7. Can other members see information in my profile?
   
   Only information included in your Virtual Business Card can be seen by other members. Guests will not see the information included in your Virtual Business Card. The information which will appear is your name, email address, Company, Title, your office location, your office telephone number, your current location and phone number, and your photo/avatar.
8. 
   
9. What is a virtual Business Card?
   
   A Virtual Business Card appears when one hovers over your photo on the site. A subset of your profile information will appear as a pop-up.
10. 
    
11. What does the Green/Gray circle next to my name indicate?
    
    Green indicates that you are logged into the Community. A gray circle indicates you are not logged in.
12. 
    
13. I am logged into a community, but other members say they don't see me on line, why is this?
    
    Most likely, you are logged into a different community then the other members. You are shown as online, only if you are logged into that specific community.
14. 
    
15. Do I need to update the Location information each time I log in?
    
    No. By default your location will be the city you have selected in your Profile and your current phone number will be your office phone number.
16. 
    
17. What does Location mean?
    
    A member can update their physical location via the login screen or their Profile page at any time. For example, if a member is traveling, they can include the city they are visiting to let others know where they are.

1. Who has access to the Calendar?
   
   This is a shared community calendar accessible by all members of the Community. Only events which are of interest to the general community should be included.
2. 
   
3. Can anybody add an event to the calendar?
   
   Yes, any member of the Community can add an event to the calendar.
4. 
   
5. Who can be invited to events?
   
   Any member can be invited to an event. There is a convenient check box to easily invite members in the 'create an event' tool within the Community calendar. Each invitee will receive an email with the details of the event.
6. 
   
7. If characteristics of the event change before the scheduled event, can the calendar entry for the event be changed?
   
   Yes. The originator (and community administrator) can edit the event at anytime. An update email will be sent to the invitees with the new event information, along with an updated iCal attachment.
8. 
   
9. What events are listed on the home page in the Calendar box?
   
   Only the upcoming 5 events are listed. When an event ends, it is removed from the list on the on the home page. It will still be included in the calendar which is accessible on the Calendar page.
10. 
    
11. Does it interface with my personal calendar?
    
    Each event created by a member or community administrator will generate an email to the invitees. Within this email (and any subsequent update emails) will be an iCal attachment which can be used to add the event to your personal calendar.
12. 
    
13. When scheduling an event, how do I add the start and end date?
    
    Click on the calendar icon under the Start Date/End Date text boxes and a pop-up calendar will appear. Select the year (<</>>) or Month (</>) and the date by clicking on the day. You can set the time by highlighting the Hours and either clicking to increase the hours or holding shift and clicking to decrease the hours, or holding down the left mouse button and moving your mouse to the left to decrease the hours or to the right to increase the hours. The same can be done for the minutes.

1. How can I communicate with other members within my Community?
   
   There are multiple ways in which you can communicate with other Community members. The easiest way is to right click on their name to see the various options. The resulting menu includes the following options - Call via Skype, Start Chat, Send Private Message, Send Community Message, Send Email, Start Audio Conference, Start Web Meeting, and Multi-Member Chat.
2. 
   
3. How do I communicate with multiple members?
   
   If you want to initiate a Chat, Audio Conference or Web Meeting with multiple people, you left click on each member's picture and a green box will appear around their picture. Then right click on one of the member's picture and a menu box will bring up a number of ways to bring them together.
4. 
   
5. How do I call another member using Skype?
   
   If you are separately logged into the Skype client, the Skype client should appear and your call will be initiated if the other member is also logged into Skype.
6. 
   
7. Some phone numbers have a Skype extension to allow for clickable calling. The extension turns phone numbers on websites into buttons which you can 'click to call' from Skype. How do I turn this off?
   
   In Internet Explorer 7, click on TOOLS > MANAGE ADD-ONS > ENABLE OR DISABLE ADD-ONS, locate the Skype add-ons (there maybe two) in "Add-ons currently loaded in Internet Explorer" and disable both. This should remove the Skype extension. You may need to restart IE for this change to take effect.
   In Firefox, when you installed Skype, you likely also installed the Skype extension for Firefox. To turn off the extension, click the Skype extension icon on the Firefox toolbar once to turn it off.
8. 
   
9. How do you use the Audio Conferencing service?
   
   
   1. How will I be able to know who attended the call?
      
      There are two ways you can check to see the participants on an on-the-fly audio conference. (1) The originator of the audio conference will get a pop-up with the names of the invitees who have accepted or declined to attend the audio conference. (2) During the conference call the conference originator or invitee can perform a line count by dialing "*2".
   2. 
      
   3. How many people can connect on an audio conference call?
      
      The number of participants on an audio conference is limited to the number of Members in your Service Plan.
   4. 
      
   5. How secure is the Audio Conferencing service?
      
      The service is as secure as your dial-in number and entry codes. Additionally, the conference originator has the ability to lock the conference at any time by dialing "*7". Once you have locked the conference, nobody else can enter/listen.
   6. 
      
   7. Can I record my Audio Conference?
      
      Standalone Audio Conferences can not be recorded. If your community administer schedules a Web Meeting, they can choose to record the integrated Audio and Web Meeting. See the FAQs for Web Meetings below.
   8. 
      
   9. How do I schedule an audio conference?
      
      There are two ways to hold audio conferences. A community administrator or member can create an 'on-the-fly' audio conference call by selecting multiple members (3 or more) in the Member box, right clicking and choosing Start Audio Conference. In this case, each member will be provided, via a pop-up on the community site, with the dial-in number and the participant code for entering the audio conference. The conference originator will receive a pop-up with the dial-in number and both the chairperson's code and the participant code. The community administrator or member can also schedule an audio meeting by selecting the 'Add Event' link in the Calendar box on the home page. Be sure to select 'Audio Meeting' option in the Event Type pull down menu.
   10. 
       
   11. I am trying to hold an on-the-fly audio conference and the system is telling me that I can not because an audio conference is already taking place at that time. Why is this?
       
       PeerPort.us Professional and Premium Service Plans do not allow for concurrent audio conferences or concurrent web meetings. This means if a member is holding an audio conference with other members, the audio conference system can not be used by others. In addition, PeerPort.us scheduled audio/web meetings take precedence over on-the-fly audio conference or web meetings.
   12. 
       
   13. When I start an on-the-fly web meeting, the pop-up says that I have reserved the system for 30 minutes. My meeting needs to be longer. How do I reserve it for a longer period?
       
       PeerPort.us scheduled audio/web meetings take precedence over on-the-fly audio conferences and web meetings.
       
       An on-the-fly audio conference or web meeting is initially scheduled for 30 Minutes. When 25 minutes have elapsed, a new pop-up will appear for the host asking if they want to extend the audio conference or web meeting for an additional 30 minutes. This extension can continue for as long as the host likes, or until a scheduled audio conference or web meeting is about to begin. If one is about to begin, the host will be asked to end the on-the-fly audio conference or web meeting.
   14. 
       
   15. What do I do if I need to hold an Audio Conference call where the number of participants exceeds my member Service Plan?
       
       If you are on the Professional Service Plan, you can upgrade to the Premium Service plan and have up to 50 members attend. If you need to include more members, please email use with your needs at support@peerport.us or call 1-908-366-7661 and we will help you schedule a conference call to support your needs.

1. What can I do with the Web Meeting Service?
   
   The Web Meeting Service allows you to collaborate in real-time over the web with one or more members. You can hold a web meeting using a PowerPoint presentation, annotate documents, collaborate using applications on a desktop and transfer control to other members within the web meeting.
2. 
   
3. How many people can a web meeting accommodate?
   
   The number of participants on a Web Meeting is limited to the number of Members in your Service Plan.
4. 
   
5. What do I do if I need to hold a Web Meeting where the number of participants exceeds my member Service Plan?
   
   If you are on the Professional Service Plan, you can upgrade to the Premium Service plan and have up to 50 members attend. If you need to include more members, please email use with your needs at support@peerport.us or call 1-908-366-7661 and we will help you schedule a conference call to support your needs.
6. 
   
7. How does an Administrator host a conference?
   
   In the case of a scheduled web meeting, once, the Administrator can click on either the web meeting item in the Calendar, Web Meeting box, or the email sent to the Administrator at the time it was scheduled. At the bottom of the pop-up, there will be a "Host Conference" button. Click on this and follow the instructions.
   
   In the case of an on-the-fly web meeting, the originator will receive a pop-up once the member(s) are selected and the Start Web Meeting option is chosen. There will be a "Host Conference" button. Click on this and follow the instructions.
8. 
   
9. How secure is the Web Meeting function?
   
   Highly. Attendees must know the date and time of the Web Meeting and they must be logged into the Community. All sessions use SSL encryption to keep hackers from spying on your meetings as the information traverses the public Internet.
10. 
    
11. What types of files or applications can I share?
    
    You can share virtually any document or application.
12. 
    
13. Can I record my web conference?
    
    The Audio and Web portion of your Web Meeting can be recorded and stored in the Web Meeting archive for 30 days. To do this, select the Record button at the top of the Web Meeting browser after you host the conference. Detailed instructions can be found in the Web Meeting Quickstart Guide or the PeerPort user manual.
14. 
    
15. Can Polls be taken during a Web Meeting?
    
    Yes, you can take as many Polls as you want during a Web Meeting.
16. 
    
17. Do I have to use the Audio Conferencing and Web Meeting services together or can I use them separately?
    
    You can use them together or separately.
18. 
    
19. Will the Web Meeting service support application sharing?
    
    Yes. You can share a view of your entire PC desktop or a specific application (program) with meeting attendees for presentations or collaboration. This means that any application on your PC can be shared with other members in the Community for real-time collaboration.
20. 
    
21. How can I attend a Web Meeting?
    
    There are several ways in which you can attend a scheduled Web Meeting. As an invited participant in a Web Meeting, you can login into your Community home page and click on the link to the selected Web Meeting in the Calendar or Web Meeting box. A pop-up will appear with a button to join the meeting. This will automatically link you to the meeting at the scheduled time. No additional login is required Alternatively, you can click on the Web Meeting event in the community Calendar page.
22. 
    
23. As a member, can I start an 'On-the-Fly' Web Meeting with one or more other members?
    
    Yes, any member can start an 'On-the-Fly' Web Meeting. This means that you can initiate an impromptu web collaboration session by highlighting the member(s) you wish to include, and right clicking on the Web Meeting link in the menu. (Note: a member must be logged into the Community). The web meeting interface will appear within another browser for each participant.
24. 
    
25. I am trying to hold an on-the-fly web meeting and the system is telling me that I can not because a web meeting is already taking place at that time. Why is this?
    
    PeerPort.us Professional and Premium Service Plans do not allow for concurrent audio conferences or concurrent web meetings. This means if a member is holding web meeting with other members, the web meeting system can not be used by others. In addition, PeerPort.us scheduled audio/web meetings take precedence over on-the-fly audio conference or web meetings.
26. 
    
27. When I start an on-the-fly web meeting, the pop-up says that I have reserved the system for 30 minutes. My meeting needs to be longer. How do I reserve it for a longer period?
    
    PeerPort.us scheduled audio/web meetings take precedence over on-the-fly audio conferences and web meetings.
    
    An on-the-fly audio conference or web meeting is initially scheduled for 30 Minutes. When 25 minutes have elapsed, a new pop-up will appear for the host asking if they want to extend the audio conference or web meeting for an additional 30 minutes. This extension can continue for as long as the host likes, or until a scheduled audio conference or web meeting is about to begin. If one is about to begin, the host will be asked to end the on-the-fly audio conference or web meeting.
28. 
    
29. The Community Home page shows the next Web Meeting. Will I see all upcoming Web Meetings?
    
    No. You will only see those Web Meetings which you have been invited to or those that the Administrator has elected to have all members see.
30. 
    
31. Will all web meetings be available to all members?
    
    No. Only those members invited to the web meeting will be available to attend. Each invitee will receive an email with specific meeting details.
32. 
    
33. Will all web meeting archives be available to all members?
    
    It depends on what access rights the Administrator has selected for the Web Meeting. If the Administrator has chosen the option to allow all members to see the archive, then all members will have access to it. If the Administrator has chosen to limit the archive to only those members which were invited to the web meeting then only the invitees will have access to it.

1. What kind of documents can be shared in the Document Library?
   
   Virtually any document can be saved. Specifically, the following are allowed Images: JPG, GIF, PNG, BMP, TIF and TIFF; Audio files: MP3, WMA, WAV, AIF, AIFF, RM, ASX and QT; Video files: WMV, MPG, MPEG, AVI, MOV, RM and QT; Documents: PDF, TXT, DOC, RTF, XLS, PPT, PPS and CSV; Web pages: HTM, HTML and CSS and Others: zip, psd and fla
2. 
   
3. Who can upload documents? Can anybody download documents?
   
   Any member can upload or download documents to the Community.
4. 
   
5. Is there a file size limit on the individual Document size?
   
   Yes, the limit is 15MB.
6. 
   
7. Can you comment on the Documents?
   
   Yes, both Members and Guests can comment on documents. Comments are archived and can be sorted by date or by member/guest who posted it.
8. 
   
9. How can comments be removed?
   
   Only the community administrator can remove comments. If you see an inappropriate comment, you can report the abuse to the Administrator and they will look into the abuse. There is a Report Abuse link next to all comments and if you right click on a members picture.

1. What are Team Action Items?
   
   These are tasks assigned to one or more members within the Community.
2. 
   
3. Who can add Action Items?
   
   Only Members of the Community can assign an action item. Guests can not.
4. 
   
5. What do the priority symbols mean for Action Items?
   
   When a Member creates an Action Item for another Member(s), they can indicate an urgency (or priority) for that Action Item. A red symbol indicates a high priority, a yellow symbol indicates a medium priority and a white symbol indicates a low priority.
6. 
   
7. Are all Action Items seen by all members?
   
   Yes. All members (and Guests) can see all Action Items given to other members.
8. 
   
9. Can any member comment on the Action Items?
   
   Yes, both Members and Guests can comment on Action Items. Comments are archived and can be sorted by date or by member who posted it.
10. 
    
11. How can comments be removed?
    
    Only the Community Administrator can remove comments. If you see an inappropriate comment, you can report the abuse to the Administrator and they will look into the abuse.
12. 
    
13. What do Pending, Completed and Closed mean?
    
    When a member assigns an action item, the status remains Pending until it is completed. Once the assigned member(s) completes it, they should go to the My Action Items tab in the Action Items sub page and select Completed. At this point the member who assigned the action items will see a Completed link next to the action items in the Action Items tab. If this is selected, the status changes to Closed. A community administrator will see a 'mark as closed' link next to their assigned action items in the All Completed Action Items tab. This can be selected to close the action items.

1. What kind of messaging services are available?
   
   There are a number of ways in which you can message others within the Community. By right clicking on a member's picture, you can send them an email or private message. You can initiate a one-on-one Web Meeting or start a chat session. If you wish to send a message to the entire community, you can click on the 'Send Community Message' link within the message box on the home page. This will post a new message for the entire community to see and comment on.
2. 
   
3. What do the priority symbols mean for Community and Private Messages?
   
   When a member creates a message, they can indicate an urgency (or priority) for that message. A red symbol indicates a high priority, a yellow symbol indicates a medium priority and a white symbol indicates a low priority.
4. 
   
5. Who can see a Private Message?
   
   Only the recipient can see the Private Message. Although it appears on the home page in the Private Message tab, this is specific to each member.
6. 
   
7. Can members comment on Private Messages?
   
   No. Private Messages can not be seen by other members and therefore can not be commented on by others.
8. 
   
9. Can any member comment on the Community Messages?
   
   Yes, both Members and Guests can comment on the Community Messages. Comments are archived and can be sorted by date or by member who posted it.
10. 
    
11. How can comments be removed?
    
    Only the Community Administrator can remove comments. If you see an inappropriate comment, you can report the abuse to the Administrator and they will look into the abuse.

1. What kind of customized content can be included within the Community?
   
   The community administrator or members can include links from related RSS feeds in the Community. Most project team Communities include links to related trade magazines, company RSS feeds, or Blogs. In fact, any syndicated content which supports RSS can be included.
2. 
   
3. Can anybody include RSS feeds in the Community?
   
   Yes, any member can include feeds

1. What are Related Communities?
   
   The community administrator may have established a peering relationship with one or more communities in the PeerPort Network. These "related communities" may share a common interest, correspond to different organizations within your company, or even represent your supply chain. You may visit related communities as a "guest".
2. 
   
3. What access do members of another "Related Community" have within my Community?
   
   If a Community (Community 1) is linked to another Community (Community 2), members of Community 2 are considered Guests of Community 1 and vice versa. Guests only have access to information within the Community. They can see members screen names and pictures and read and comment on Messages, Action Items and Documents. Guests cannot Communicate or send messages to Members of Community 1. If a Guest wants to become a Member of Community 1, they must make a request to become a member to the Community Administrator via the Guest Registration link at the bottom of all member pages.
4. 
   
5. How can I see a list of Related Communities?
   
   There is always a list of Related Communities in the bottom left hand corner of the Community. To see more than the five listed, click on the View all link to see more.
6. 
   
7. How can I add a related Community?
   
   Only the community administrator can link to another related community. To do this, the community administrator can click on the Find new Communities link within the Related Communities page. Here they can enter keyword attributes associated with each community (e.g., Company name, vertical industry, etc.). A list of potential related communities will result. One or all of the resulting communities can be selected and the administrator can send a note to the other related community to request a peering relationship. No community can become a related community until the other administrator accepts this peering relationship.
8. 
   
9. I did a search using a keyword for my community and I don't show up in the results, why?
   
   The results of a related community search will not include your own community or any existing related communities.
10. 
    
11. As an administrator, how can I see a list of other communities that want to link with my community
    
    Within an administrator's Related Communities page, there is a section titled Community Invitations and Requests. For each 'Requested' community (i.e., when another administrator has requested that you become a related Community with them) listed, the administrator can see the community description and Accept or Delete the request. For each 'Invited' community (i.e., when you have requested that another community become a related Community) listed, the administrator can only Send a Reminder or Delete the request.
12. 
    
13. If I accept a related community and later decide I don't want it to be related anymore, what do I do?
    
    Within an administrator's Related Communities page, there is a section titled, Related Communities. Select delete for any community at anytime.
14. 
    
15. Does a Related Community have to be part of the PeerPort Network to be included?
    
    Yes. Given Guests have access to information within your Community, it is important to restrict access.

1. Will I be alerted if another member or administrator posts something related to me?
   
   Yes. In your My Profile, you can select specifically when you would like to be notified. The notification options include:
   • Comments on Community Messages
   • Comments on Action Items
   • Comments on Document Library
   • Notification of New or Modified Events
   • Notification of New or Modified Web Meetings
   • Include Private Message or Action Item within email notification
   
   Email notification of Comments will only include a URL link to the specific comment.
   
   Event and Web Meeting email notifications include details of the event or meeting and an iCal attachment for you to save in your personal calendar.
   
   Private Message and Action Item email notifications include a URL link to the message or action item. If you would like the email notification to include the actual message or action item in the body of the email, check the bottom box.
2. 
   
3. Will I be notified if someone comments on a posting I made?
   
   Be sure to check the appropriate items for Comments in the Send Community Alerts to my email address section of you're my Profile page. You will be the only member that received an email if another member has posted a comment on a Message, Action Item or Document you posted.

1. I'd like to see more Messages, Action Items or Documents then what is included on the home page. Where can I see these?
   
   The community home page has been designed to allow an Administrator or Member to see a summary view of the current activities of the community. Consider the home page as a dashboard of community activities. If more specific information is needed one can go to a dedicated page for each service by clicking on the 'view all' links within each appropriate box.
2. 
   
3. What is the difference between the links at the top of the page and the 'view all' links within the boxes on the home page?
   
   There are no differences between these links. Both go to a more detailed page for the specific service.
4. 
   
5. What is a default community?
   
   The first community you join becomes your default community. This means you will be brought to that community when you login to the PeerPort Network. Any administrative changes you make (e.g., change you profile) will be done within your default community.
6. 
   
7. How do I change my default community?
   
   Go to the My Communities page and select the community you would like to make default. Then select the Update Default Community bottom at the bottom of the page. You can change the default community at anytime.

1. Can I upgrade or downgrade my plan later?
   
   Yes, an Administrator of a community can change the service plan at any time. If you are on the Professional plan which supports up to 10 members and upgrade to the Premium plan supporting up to 50 members, we will automatically convert the remaining days of your old plan to the new plan and charge your credit card for the difference between the Premium and the unused portion of the Professional fee. A community Administrator can click on the Community Profile link at the top right of any community page and select the change service plan button to upgrade or downgrade the service plan.
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3. Do I get a credit if I downgrade my plan?
   
   No. However, if an Administrator of a community downgrades several days prior to the monthly subscription being renewed, you may be charged for all or a portion of the Professional Fee for the following month depending on how many days you had remaining in your current month.
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5. Are there specific times when I can upgrade or downgrade my service plan?
   
   A community administrator can upgrade or downgrade their service plan at anytime.
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7. How can I cancel my Account? Do you offer refunds?
   
   You can cancel your membership at any time. There are no refunds for any account balances.
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9. What happens to my Community if I cancel my account?
   
   You're Community will be removed from the PeerPort Network. Any attempts to login into the Community by you or community members will be prevented and all information will be lost.
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11. How can I report abuse by another Community member?
    
    All abuses are forwarded to the Community Administrator. The Community Administrator has the necessary tools to remove the abusive content and interact with the abusing member.

1. What does it mean to be a member of a Community?
   
   As a member of a Community, you enjoy the benefits of collaborating with your peers within your Community. You also become a member of the PeerPort Network of Communities. This allows you to easily become a member of any other Community you are invited to, or become a guest of any other community that chooses to extend guest privileges to you.
2. 
   
3. Can I remove myself as a member of a community?
   
   Any Member can remove themselves as a member of a community and retain their Member Profile. If you are a member of more than one Community, your profile is needed to maintain your membership in another community. If you are no longer a member of any communities, it allows you to become a member of a community (via a recommendation) in the future, just by logging in. Go to the My Communities page and select the community you want to be removed from, and click on the Remove Community button.
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5. How do I login to a Community of which I am a member?
   
   You can go directly to the URL for a community (e.g.; name.peerport.net), or go to login.peerport.net and you will be taken to your default community.
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7. I am a member of a community, but want to start my own Community as an Administrator, how do I do this?
   
   On each member page there is a 'Start a New Community' link at the bottom. Click on this and follow the instructions. The resulting community will be included in you're my Communities page.
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9. I forgot my Password, what do I do?
   
   Click on the link at the login screen to receive a new password, which will be automatically sent to your email address.

1. As an existing Community Administrator, how do I get to the Admin section?
   
   Once you are logged into the Community you can click on 'Community Profile'. This will take you to the Community Admin page.
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3. What types of Administration is required for the Community?
   
   Beyond the initial set up (which should take less than 5 minutes), there is very little administration on the Community site itself. The most important role of a Community Administrator is to keep the Community Members engaged in the project or Community subject.
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5. How do invite additional members after I have already set up my community?
   
   As a community Administrator, you will have some additional links throughout the site that Members will not see. One of them is the Manage members' link on the bottom of the Members box. This will take you to the Manage members page. Within the Outstanding Invites box, there is a link in the upper right to Invite new members.
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7. Why can Community Members recommend new members to the Community Administrator?
   
   Community members can recommend new members to the Community Administrator if they feel that this new member can add value to the Community. This may be a subject matter expert, or a supplier that has a role in the Project. In order to control membership access to the Community, only Community Administrators can approve new members.